The Hidden Revenue Leak

£30K+

Quarterly Loss Found

100%

Recovery Rate

Prevented

Recurrence

Situation

I was reviewing routine operations data. Something looked wrong. DBS checks were being processed but the fees weren't being collected from drivers. I dug deeper. Found months of uncollected charges. Nobody had flagged it. The money was just... gone.

Task

Quantify the loss and fix the collection process.

Action

Pulled billing records for 6 months
Cross-referenced DBS check logs with payment records
Identified every missed collection
Mapped the process failure (timing gap between check and deduction)
Designed fix: automated deduction triggered by DBS completion
Created audit trail for future reconciliation

Result

£30,000+ per quarter identified as lost revenue
Collection process fixed
Automated system prevents recurrence
Ongoing reconciliation catches any gaps

Ownership

Nobody asked me to find this. I noticed because when systems feel wrong, I dig until I understand why.

Want results like these?

Tell me what's broken. I'll scope a fix and explain exactly what you'll get.

Email hello@anomalyops.com