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Operations & Process Engineering

Redesign workflows, restructure reporting, coordinate teams, and keep operations running under pressure. From scratch builds to backlog clearing.

Engagement model

Audit → Redesign → Implement → Review

£200K+ saved in one engagement

Tell me what's broken

The Problem

Operations break down when processes are designed around how things should work rather than how they actually work. Teams waste hours on manual workarounds, reports nobody reads, and coordination meetings that could be automated. The bottleneck is rarely where you think it is - and generic process mapping won't find it.

What I Deliver

01

Workflow Audit

5–7 business days

Deep-dive into your current operations to identify the real bottlenecks.

  • Shadow sessions with frontline staff (understanding actual vs. documented process)
  • Process mapping with pain point identification
  • Bottleneck analysis with root cause assessment
  • Quick wins list (immediate improvements, no tech required)
  • Comprehensive workflow audit report
02

Process Redesign

2–3 weeks

Redesigned workflow with implementation-ready specifications.

  • To-be process design (optimised for actual business constraints)
  • Role and responsibility matrix (RACI)
  • Standard Operating Procedures (SOPs)
  • Handoff protocols and escalation paths
  • Metrics framework (what to measure, how to measure it)
  • Change management plan
03

Implementation Support

4–6 weeks

Hands-on support through the transition to new processes.

  • Staff training and onboarding
  • Go-live support and troubleshooting
  • Process iteration based on real-world feedback
  • Performance tracking setup
  • Documentation handover
  • 30-day post-implementation review

My Authority

This service is built on:

  • £200K+ savings from Support Flow Redesign (one engagement)
  • 700+ pages of process documentation across 35+ projects
  • 1,500+ users supported across platforms
  • Experience across logistics, support operations, finance, and compliance
  • Backlog cleared: 9-day turnaround reduced to 2 days (Incident Report App)
  • Team coordination across multiple stakeholder levels

Interested in this service?

Describe the problem. I'll scope a solution and explain exactly what you'll get.

£200K+ saved in one engagement

Email hello@anomalyops.com

AnomalyOps provides information and compliance operations support, not legal advice. We are not a law firm and are not regulated by the Solicitors Regulation Authority. For legal advice, we recommend consulting a qualified solicitor.